About Engage

APhA ENGAGE Platform – Community FAQ

What is APhA ENGAGE?

APhA ENGAGE is your space to connect, collaborate, and grow with fellow pharmacy professionals. Through our dynamic, member-driven communities, you’ll find meaningful opportunities to engage with pharmacists, researchers, student pharmacists, new practitioners, and pharmacy technicians from every practice setting.

Whether you're looking to share insights or ask questions, APhA ENGAGE helps you stay connected and supported throughout your professional journey. Together, we’re advancing pharmacy practice and strengthening the value of APhA membership—one connection at a time.

How do I update my contact information?

  1. From the ENGAGE home page, click your initials in the top right corner.
  2. Select Profile from the dropdown menu.
  3. Click the pencil icon next to Contact Details to make updates.

How do I control what information is visible on my profile?

  1. From the ENGAGE home page, click your initials and select Profile.
  2. Once redirected, click My Account.
  3. Use the dropdown to select Privacy Settings.
  4. Update your preferences and click Save Changes.

How do I update my practice settings?

  1. Go to www.pharmacist.com and sign in using your credentials.
  2. Click Hi [Your First Name] in the top right corner.
  3. Select My Account from the dropdown.
  4. Under Education & Career, choose Employment and update your practice settings.

Note: Changes will reflect on the ENGAGE platform within approximately 30 minutes.

How do I find other members?

  1. From the ENGAGE home page, click Directory.
  2. Use the search filters to find members by:
    • First name
    • Last name
    • Company name
    • Email address
    • City
    • Country
    • State/province
    • Practice interest

How do I network with other members on APhA ENGAGE?

  • Option 1: Hover over a member’s profile photo and click Add Contact.
  • Option 2: When searching the directory, hover over a member’s name and click Contact Request to send a connection request.

Why should I add contacts to my contact list?

Adding contacts creates a virtual address book, making it easy to:

  • Send messages through the community site
  • Stay in touch and ask questions
  • Build a referral network
  • View shared contacts when browsing member profiles
  • Share select profile details with your contacts that others may not see

Which communities do I already belong to?

  1. From the ENGAGE home page, click Communities in the top menu.
  2. Select My Communities to view the groups you're currently part of.

How do I join or unsubscribe from a professional community?

Option 1 – Via APhA’s website:

  1. Visit www.pharmacist.com and sign in.
  2. Click My Account, then open the APhA Engagement dropdown.
  3. Select Communities, then click Edit in the top right.
  4. Select or deselect communities, then click Save.

Option 2 – Via ENGAGE platform—Specifically for communities that have a green Join button:

  1. Go to ENGAGE and sign in.
  2. Click Communities → All Community Types → All Communities.
  3. Click the green Join button next to the community where this option exists.

Managing email preferences

How do I control the frequency of emails or unsubscribe from community emails?

  1. From the ENGAGE home page, click your initials → Profile.
  2. Under My Account, select Email Preferences to manage:
    • Community Emails (admin/moderator messages)
    • Participation Emails (replies, mentions, contact requests)
    • Promotional Emails
    • Smart Newsletter (personalized content)
  3. To manage Community Notifications:
    • Go to My Account → Community Notifications
    • Choose your preferred notification type for each community:
      • Real Time – Email for every new post
      • Daily Digest – One email per day
      • Weekly Digest – One email per week (select your preferred day)
      • No Email – No emails, but you can still participate online

Posting and networking

How do I respond to other members’ posts?

  1. Click the discussion hyperlink.
  2. In the top right, select Reply or use the dropdown to Reply Privately.

Best practice:

  • Use Reply to Sender for short comments (e.g., “me too”).
  • Use Reply to All when sharing insights or resources others may benefit from.

You can also reply directly from the HTML email by clicking View and Reply.

How do I start a new discussion thread?

You can start a thread in two ways:

  1. Within a community: Click Discussion → Post New Message.
  2. From the home page: Click Participate → Post a Message, then select your community.

How do I find and connect with other members?

  1. From the ENGAGE home page, click Directory.
  2. Search by name, company, email, city, state, country, or practice interest.

To connect:

  • Hover over a member’s photo and click Add Contact.
  • Or hover over their name in search results and click Contact Request.

Why should I add contacts to my contact list?

Adding contacts helps you:

  • Build a virtual address book
  • Send direct messages
  • View shared contacts
  • Share select profile details with trusted contacts
  • Build a referral or support network

Troubleshooting and tips

I’m having trouble viewing HTML email messages. How do I fix this?

Outlook:

  • Go to File > Options > Trust Center > Trust Center Settings > Email Security
  • Uncheck Read all standard mail in plain text
  • Enable Automatic Download for images

Gmail:

  • Gmail usually displays HTML emails automatically. If not, try a different browser or clear your cache.

Apple Mail:

  • Go to Mail > Preferences > Viewing
  • Check Display remote images in HTML messages

Why do I have to post and reply through the website?

Using the web interface offers several benefits:

  • Attachments are stored in the community’s library and shared via links
  • It supports large files (up to 1GB) and various formats
  • Posts and resources are archived and searchable
  • APhA’s auto-login feature makes access seamless—just select Remember Me when logging in

Can I search for posts across all communities?

You can only search within communities you belong to.
Use the search bar to enter keywords, then filter results by:

  • Content type
  • Date range
  • Author

For advanced options, use Advanced Search.

How do I view all posts in a specific community?

  1. Sign in to ENGAGE.
  2. Click Communities → My Communities.
  3. Select the community you want to view.
  4. Click Discussion to see all posts.
  5. Click a subject line to view the full thread.
  6. To see the original post, click Original Message at the bottom of the thread.

Accessing and sharing resources

How do I find resources uploaded by other members?

  • If you know the community where the resource may be located:
    1. Go to the ENGAGE home page.
    2. Click Communities → My Communities.
    3. Select the relevant community and click Library to browse available resources.
  • If you're unsure where the resource is:
    • Use the main search bar at the top of the ENGAGE site.
    • Enter keywords as you would in a search engine (e.g., Google) to locate relevant files across communities you belong to.

Can I search for specific file types?

Yes. Here's how:

  1. Enter your keyword in the main search bar.
  2. On the results page, click the dropdown next to the search box and select Show Advanced Search.
  3. Choose Search for Specific File Types to filter by documents, images, spreadsheets, etc.

How are community libraries populated?

Libraries are populated in four ways:

  1. Automatically when a member includes an attachment in a discussion post.
  2. By selecting Share a File from the Community Home page and clicking Create a Library Entry.
  3. By navigating to a community’s Library tab and selecting Create Entry.
  4. From the ENGAGE home page, click Create → Library Entry.

How do I upload a file to a community library?

  1. Follow one of the methods listed above to access the Create Library Entry option.
  2. Fill out the required fields:
    • Title of your document
    • Description (optional)
    • Select the Library and Folder (optional)
    • Choose an Entry Type (e.g., Standard File, Hyperlink, Webinar)
  3. Click Next, then Browse to upload your file.
  4. Optionally, add tags to help others find your resource.
  5. Click Finish to complete the upload.

Note: You may need to scroll down to access all options.

What types of files can I upload?

ENGAGE supports a wide range of file types, including:

  • Word, Excel, PowerPoint, PDF
  • Hyperlinks
  • Webinars
  • YouTube videos

Posting research on ENGAGE

Can I share research on the ENGAGE platform?

To align with APhA’s mission and priorities, only research developed by APhA or conducted in formal collaboration with APhA may be shared on ENGAGE.

Sharing external research may unintentionally imply APhA endorsement or conflict with ongoing initiatives. Therefore:

  • Do not post or promote non-APhA research.
  • APhA does not distribute external surveys, solicit pharmacist participation, or provide access to its member database unless directly involved.

Please refer to the ENGAGE Code of Conduct for more details.

Compliance and conduct

What is APhA’s antitrust policy?

To comply with federal and state antitrust laws, APhA prohibits discussions that may influence pricing or competition. This includes:

  • Prices or price levels
  • Costs of operations, supplies, labor, or services
  • Discounts or credit terms
  • Profit margins or markups
  • Agreements not to compete, divide territories, or limit business scope

Permitted topics:

  • Operational methods, maintenance, and efficiency (where cost is incidental)
  • Discussions of resources (excluding pricing)

Example:
Referring to the Lewin Report is allowed. Quoting its conclusions is technically permitted but not recommended.

For full guidance, please review the ENGAGE Code of Conduct.