Frequently Asked Questions (FAQ)

General



Contacts / Connections

>> View the Video (1 min 4 sec): Navigating your contacts and connections



Communities / Discussions

>> View the Video (4 min 28 sec): Exploring your community settings and discussion boards 



Libraries / Resources

>> View the Video (2 min 27 sec): Stocking your community library shelves with resources

  

APhA's Anti-Trust Statement (in part)

To comply w/ all Federal and State Antitrust laws, rules and regulations, APhA prohibits: discussions or recommendations regarding topics that may cause antitrust problems, such as prices or price levels. In addition, no discussion is permitted of any elements of a company's operations which might influence price such as: 

a) Cost of operations, supplies, labor or services; 

b) Allowance for discounts; 

c) Terms of sale including credit arrangements; and, 

d) Profit margins and mark ups, provided this limitation shall not extend to discussions of methods of operation, maintenance, and similar matters in which cost or efficiency is merely incidental.

It is a violation of Antitrust laws to agree not to compete, therefore, discussions of division of territories or customers or limitations on the nature of business carried on or products sold are not permitted.

In summary, participants are permitted to discuss the resources, but not the prices related to patient care services. For example, referring to the Lewin report is allowed; quoting the Lewin report conclusions is technically ok, but not advised. (thank you Jen Rodis for your assistance!)


  


General | Top

Q: What is my username/password?

A: You will use the same username and password that you use to log in to Pharmacist.com. If you have forgotten your login credentials or need assistance with your login information, click here.

 

Q: How do I update my contact information?

A: From your profile page, click the pencil icon next to “Contact Details.”

 

Q: How do I control what information is visible in My Profile?

A: Go to “Profile” and click on the “My Account” tab. Choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save” button at the bottom of the page.


Q: How do I update my name and practice settings that are visible on My Profile?

A: Go to www.pharmacist.com. Log in using your full username and password. Click on the “My Account” tab in the upper-right-hand corner. Click on "Name and Practice Settings". Make your edits. Your edits will appear on the Engage platform after about 30 minutes.


 


Contacts / ConnectionsTop 

Q: How do I find other members?

A: Navigate to your community. Click on the grey "Members" tab. You can search for other members based on:

  • First and/or last name
  • Company name
  • Email address

Switch to the “Advanced Search” tab to increase your search to:

  • City
  • State
  • Zip Code
  • Country
  • Community

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Network, you will see a name and profile photo.  Hover over a name to see the “Contact Request” button. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request by hovering over their profile picture

 

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

 


Communities / DiscussionsTop

Q: What are communities?

A: Communities allow you to participate in discussions and share resources with other members.

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view your selected communities.


Q: How do I join/subscribe to a community and the affiliated Discussion Group?

A: The steps of joining a current APhA-APPM SIG include the following:

  1. Visit www.pharmacist.com.
  2. Log-in with your username and password. Use your full email address.
  3. Access your profile in the upper-right-hand corner of the screen.
  4. Select “Academies, Sections, and SIGs” on the left-hand panel. Make your selections, and you will be automatically subscribed to your chosen SIG community.

 

Q: How can I control the frequency of emails I receive?

A: Go to Profile and click on the "My Account" tab. Choose “Email Preferences” from the drop-down menu. On that page, you'll find options for receiving notification emails.  Make your selections and click the “Save” button on the bottom of the page.

For each discussion, you have the following delivery options:

  • Real time: sends an email every time a new message is posted
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
  • Unsubscribe: allows you to unsubscribe from the specified community.

Q: How do I leave a community or unsubscribe from a discussion?

A:  Select "My Profile" from the main purple navigation bar. Click on the "My Account" tab. Choose "My Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. You can elect to "Leave Community" from the Actions column and/or select "No Email" from the "Notification" column. You may receive a message confirming that your subscription options have been successfully updated. This can take several seconds if you change your settings for several groups at the same time.

Q: How do I respond to others’ posts?

A: Click “Reply to Discussion” to send your message to the entire community or click the dropdown arrow to “Reply to Sender” to only send your message back to the sender. Both links are located to the right of the post. We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

From an email (HTML version) for a particular discussion forum, you can use the “View and Reply” link in the body of the email.

 

 

Q: How do I start a new discussion thread?

A: There are two ways to start a new discussion thread. Go to “Discussion" > “Post New message.” Alternatively, go to “Participate" > “Post a message” and select your preferred community. 

 

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options.

Q: Why do I have to post messages and reply through the website?

A: There are many features made possible because of the web interface:

  • When you send an attachment through this new system, it automatically places it in the Community’s library and sends a link to members.
  • Because it sends a link, you can share files up to 1GB in size and just about any file type.   
  • All posts and associated resources are automatically archived and easily searchable.

To make it easier to log into the website, we have created a new auto-login feature. This function allows easier community building and makes posting and replying through the website even easier.  Once you log in to your account, you may select the “Remember me” checkbox to stay logged in. 

Q: Can I search for posts across all the communities?

A: You can only read the posts of the communities to which you belong.  Enter a keyword in the search bar. From the results page, you can filter on content type, date range or posted by. Click on "Advanced Search" for even more options.

Q: How do I see a listing of all of the posts to a specific community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussion” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show original message” at the bottom of all of the posts in a thread will display the original message that started that discussion.


Libraries / Resources | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be located in, find the community on the appropriate communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.



Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click the dropdown menu to the right of the Search button and click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.


Q: How do the libraries get populated?

A: The libraries are populated in three ways:

When you include an attachment in a discussion post, the system automatically places it in the library.

You can also upload documents directly by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on your subscribed community's library page. Library resources are not required to be associated with a discussion thread.

You can also click the “Add” button from the community’s main landing page to add a library item.

Q: How do I upload a file?

A: Select the “Share a file” link found under “Participate” in the main navigation, "Create New Library Entry" in the community Library, or “Add” on any community's landing page. Please note that uploading a document is done in a few steps, and each step must be completed before you can move on to the next:

  • Choose a title for your document, include a description (optional), select the library to which you’d like to upload it, select a folder to which you’d like to upload it (optional) and choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Then click “Next.”
  • Browse and upload your file. Click “Next” if you want to add tags to your file or click “Finish” (you may have to scroll down to access these buttons).

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard file upload (Word, Excel, PowerPoint, PDF), webinars, and YouTube videos.