Tired of being rejected when calling patients to complete a comprehensive medication review (CMR)? Check out the
How to Offer Your Patients a Comprehensive Medication Review (CMR) and Achieve Success presentation in the Medication Management (MM) SIG Library via the link below. The presentation covers how pharmacists, technicians, and other pharmacy support staff play an important role in encouraging patients and/or caregivers to consent to and participate in a comprehensive medication review (CMR).
The presentation will review:
- Background
- Staff involvement and patient engagement
- Best-practice tips
- Handling refusals and difficult situations
- Patient scenario with role play and phrases to use
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Olivia Strain, PharmD
MM SIG Coordinator
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